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Frequently Asked Questions

What's your order processing time?

  • In-Stock Items: Ships within 1-3 business days.
  • Pre-Order AND Made-To-Order Items: Ships within 1-3 months, depending on the complexity of the design. Please note that manufacturer delays may occur beyond our control.
  • Combined Orders: If you order both in-stock and pre-order items together, your order will ship once all pre-order items are ready. If you prefer to receive in-stock items sooner, please place separate orders.

Where do you ship?

We ship from Canada and offer international shipping to many countries worldwide, but if there are any issues with your location, I will contact you directly. Buyers are responsible for any customs fees upon arrival.

What's your shipping policy?

- Shipping & Delivery  -

  • Free Canada Shipping Over $75 
  • Free U.S. Shipping Over $99
  • Free International Shipping Over $150

Our shipping rates vary based on your destination country, item type (flat paper or regular items), or order total. Simply add all items to your cart to view your total shipping cost at checkout.

- Customs Clearance - 

Please be aware that delays may be imposed by your country’s customs clearance. NICELY PREMIUM BOUTIQUE INC. is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.

- Shipping Address-

Please ensure that your address is correct when you purchase. We are NOT responsible for non-delivery caused by wrong address.

- Delayed and Lost Packages -

We cannot take responsibility for delays caused by the courier.

NICELY PREMIUM BOUTIQUE INC. is not responsible for lost packages or items marked as delivered. Please make sure you have your items delivered to a secure location. If an item is missing in transit we will do our best to help locate it.

Do you accept return/refund/exchange?

Our policy is no returns, exchanges, or refunds unless under special circumstances such as receiving a damaged item, an incorrect order, etc. In such cases, please contact us with your order number, providing relevant details and proof. We will review your request and provide a resolution accordingly

My package might be lost, what should I do?

If your package seems to be lost, please start by checking the tracking information provided in your shipping confirmation email to see if there are any updates or delays. Next, contact the corresponding carrier with your tracking number to investigate the issue.

If the tracking shows the package is being returned to sender, once we received the returned item we will arrange to reship. Please note that the customer will be responsible for the reshipping fee.

If you still need further assistance, please contact us.

Can I combine in-stock item with pre-order item?

If you combine in-stock items with pre-order items they will be held and shipped together once the pre-order items are ready.